LEIBENBATH.COM

Return & Refund Policy

United States & Canada

Effective Date: March 30, 2026

At-a-Glance Summary

Policy Detail	Summary
Return Window	14 days from delivery date
Standard Restocking Fee	5% of the purchase price
Damaged / Non-Resalable Packaging	Additional 5% restocking fee (10% total)
Return Shipping	Customer's responsibility — not covered by Leiben.
Return Authorization	RMA required before sending any return
Markets Covered	United States & Canada

 

1. Return Eligibility

We accept returns on eligible items within 14 calendar days of the confirmed delivery date. To qualify for a return, all of the following conditions must be met:

 

•       A Return Merchandise Authorization (RMA) number has been issued prior to shipment

•       The item is issued an RMA within 14 days of the original delivery date

•       The product is unused, uninstalled, and in its original condition

•       All original accessories, hardware, documentation, and components are included

•       The original packaging is present and in resalable condition

 

Returns initiated after 14 days from the delivery date will not be accepted and will be returned to the sender at their expense.

Product that are deemed defective by Leiben, of course will be authorized for return and covered under the Leiben's limited manufacturer warranty.

2. Return Merchandise Authorization (RMA)

All returns require a valid RMA number issued by Leibenbath before any item is shipped back. Returns received without an RMA number will be refused and returned to the sender.

 

How to Request an RMA

•       Contact Leiben customer support at support@leibenbath.com

•       Provide your order number, the item(s) you wish to return, and the reason for the return

•       Once approved, you will receive an RMA number and return instructions by email

•       Write the RMA number clearly on the outside of the return package

RMA numbers are valid for 10 calendar days from the date of issuance. Items returned after the RMA expiration date will not be accepted.

3. Restocking Fees

A restocking fee applies to all approved returns. This fee reflects the costs associated with receiving, inspecting, and processing returned goods.

 

Condition of Return	Restocking Fee
Product unused, original packaging in resalable condition	5% of purchase price
Packaging damaged, altered, or not in resalable condition	10% of purchase price (5% standard + 5% repackaging)

 

"Resalable condition" means the original retail box is undamaged, unwritten on, free of tape or sticker residue, and structurally intact so that it can be resold as-is. If the packaging does not meet this standard, an additional 5% restocking fee will be applied to cover repackaging costs.

Restocking fees are deducted from the refund amount. The fee is calculated on the original purchase price, excluding taxes and shipping charges.

4. Return Shipping

Return shipping costs are the sole responsibility of the customer. Leibenbath does not provide prepaid return shipping labels and does not reimburse return shipping charges under any circumstances, unless the return is the direct result of a Leibenbath shipping error or a confirmed product defect covered under warranty.

 

We strongly recommend using a trackable shipping method and purchasing shipping insurance for the full value of the item. Leibenbath is not responsible for items lost, damaged, or delayed in return transit.

 

Return packages must be shipped to the address provided with your RMA confirmation. Do not ship returns to any other address.

5. Inspection & Refund Processing

Once we receive your return, our team will inspect the item within 3–5 business days. You will be notified by email of the inspection outcome and applicable restocking fees.

 

Approved refunds will be issued to the original payment method within 5–10 business days of inspection completion. Please allow additional time for your financial institution to process the credit.

 

Leibenbath reserves the right to reject any return that:

 

•       Does not include a valid RMA number

•       Is received after the 14-day return window or after RMA expiration

•       Shows evidence of use, installation, or damage caused by the customer

•       Is missing original components, accessories, or documentation

6. Non-Returnable Items

The following items are not eligible for return under any circumstances:

 

•       Items returned more than 14 days after delivery

•       Items that have been installed or used

•       Items with damage caused by improper installation, misuse, or neglect

•       Items missing original packaging, accessories, or documentation

•       Special-order or customized products

•       Items marked as final sale at the time of purchase

7. Defective or Damaged Items

If you receive an item that is defective or damaged in transit, please contact us within 5 business days of delivery at support@leibenbath.com. Include your order number, a description of the defect or damage, and supporting photographs.

 

Defective or transit-damaged items may be eligible for replacement or refund without restocking fees. This determination is made at Leibenbath's discretion after review of the submitted documentation.

8. Canadian Orders

Customers in Canada are subject to the same return policy terms, including the 14-day return window, RMA requirement, restocking fees, and customer-paid return shipping.

 

Please note that return shipments from Canada may be subject to customs duties, brokerage fees, or import taxes upon crossing the border. These charges are the customer's responsibility and will not be deducted from or added to the refund amount.

 

We recommend working with a reputable carrier experienced in cross-border shipping to minimize delays or complications.

9. Contact Us

For all return inquiries, RMA requests, or questions about this policy, please contact our customer support team:

 

Email:   support@leibenbath.com

Website: www.leibenbath.com

 

Our team is available Monday through Friday, 9:00 AM – 5:00 PM Eastern Time. We aim to respond to all inquiries within 1 business day.

 

This policy supersedes all prior versions. Leiben LLC reserves the right to modify this policy at any time. Changes will be posted on our website.